Claims

We're so sorry that you're having trouble with an item purchased through us, however rest assured that we pride ourselves on customer service and want to help rectify any issue that arises.

 

In order to best help you, we ask that you email us at claims@terracefloors.com.au and include the following information:

  • Your full name, the product in question and order number in the subject line
  • A description of the product and the fault in question
  • Where possible, it's super helpful for us if you can attach atleast 3 photos of the damage/fault (a close up, a different angled close up and a context/location view) - 6 photos is ideal, so the more photos the better!
  • Your best contact details

 

With this information, we'll investigate and get back to you as soon as possible with some possible options for resolution.

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